FAQ

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

If you’re unsure about a treatment, that’s totally normal. Most treatments are suitable for the majority of clients, but everyone’s skin, lifestyle, and goals are different. We carry out consultations before all treatments. For advanced treatments (including microblading), suitability is assessed more strictly. If a treatment isn’t right for you, we’ll always be honest — your safety and results come first. If you’re ever unsure before booking, message us. We’d much rather advise upfront than disappoint later.

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We’re based in Newark-on-Trent, GB. Please allow a little extra time for parking and finding your way, so you can arrive relaxed and ready for your appointment. If you’re booked in with us, your appointment details will guide you on the best way to visit.

A: At MyFace Beauty Clinic, we prioritize your safety during pregnancy. Some treatments, like brow lamination, lash lifts, certain tints, microblading, PMU, and specific skincare treatments, are not recommended. Safe options include brow shaping, gentle facials, nail treatments, and waxing (depending on sensitivity). Always consult your healthcare provider before any treatment. Our experienced artists ensure a safe, personalized experience. For more information, contact our team.

MYFace Beauty Clinic – Cancellation Policy At MYFace Beauty Clinic, your time and ours are valuable. By booking, you agree to the following terms: Deposits All deposits are non-refundable. Deposits secure your booking and are applied to your treatment price. Cancellation Fees Notice PeriodFee3+ days before appointment Deposit transferable to a new booking within 60 days. If not rebooked within 60 days, deposit is forfeited.3 days before25% of treatment price. Deposit is applied toward this fee.2 days before50% of treatment price. Deposit is applied toward this fee.On the day / no-show100% of treatment price. Deposit is applied toward this fee. Late Arrivals Arriving more than 15 minutes late may result in: shortened service, rescheduled appointment, or full charge. Please plan extra travel time — late arrivals impact other clients’ bookings. Free Cancellation Each client is entitled to one complimentary cancellation per calendar year. Deposit is still transferable but not refundable. Does not apply to microblading / PMU bookings. Owner’s Right to Cancel MYFace Beauty Clinic reserves the right to cancel appointments at any time, for emergencies, operational reasons, or health concerns. Deposits will be transferred to the next available appointment, not refunded. Direct Payment Consent By booking, you agree your card may be charged automatically for any applicable cancellation, late arrival, or no-show fees. Unpaid fees may result in further action.

When you book a treatment at MYFACE Beauty Clinic, you’re entering a professional agreement. You will need to tick and sign consent confirming that you have read and understood all booking policies, agreed to our cancellation, deposit, and late-arrival terms, and consented to your card being charged where applicable. This consent is legally binding. Our policies may be updated at any time, but the policies in place at the time of your booking will always apply. We offer a one-time cancellation grace per year, where your deposit is still taken but can be transferred if you rebook and attend a replacement appointment within 60 days. Our strict cancellation policy ensures fairness and sustainability. Please arrive on time as late arrivals may result in shortened or cancelled appointments with full charges still applying. For microblading and advanced treatments, stricter policies apply. We reserve the right to refuse service if consent forms are incomplete or if safety, respect, or professionalism is compromised. Clear policies ensure better experiences for everyone. If you have questions before booking, please ask — we’re always happy to clarify.

How do I book an appointment? Appointments with MYFACE Beauty Clinic (Rhi) are booked directly via our website. When booking, you will: Select your treatment and appointment time Pay a non-refundable deposit (25–50% depending on treatment value and duration) Complete and sign our consultation and consent forms By proceeding to checkout, you confirm that you have read, understood, and agreed to all MYFACE Beauty Clinic policies. These terms are legally binding. Need recommendations? or have any questions before booking? That is perfectly fine pop us a Insta DM/ facebook page message or text- 07539134320 with your enquiry & I shall get back to you at my most convenient time.

How much is the deposit? Deposits range between 25%–50% of the treatment price, depending on: Treatment type Appointment length Time reserved exclusively for you Deposits are non-refundable under all circumstances. Why are deposits non-refundable? Your appointment time is removed from our diary and cannot always be refilled at short notice. Think of it like this: If you went to work but your employer decided not to open for the day, you wouldn’t expect to go unpaid. The same principle applies here. Can I pay the remaining balance on the day? Yes. The remaining balance is due on the day of your appointment. We reserve the right to: Charge the card on file Request alternative payment before treatment begins

We understand that life happens. Each client is allowed ONE cancellation grace per year. Your deposit is still taken, but if you rebook and attend a replacement appointment within 60 days, we will transfer your deposit. This is a one-time courtesy only. After this, standard cancellation fees apply. Our strict cancellation policy protects our business, artists, and income. Please arrive on time as late arrivals may result in shortened or cancelled appointments with full charges still applying. For microblading and advanced treatments, stricter policies apply due to the time, preparation, and legal requirements involved. We reserve the right to refuse service if consent forms are incomplete or if safety, respect, or professionalism is compromised. Clear policies ensure better experiences for everyone. If you have questions before booking, please ask — we’re always happy to clarify.

Yes, we offer custom package deals for special occasions. Visit our Package Deals Page to learn more and find the perfect package for your needs.

Currently, MY Face Beauty Clinic only accepts female clients for beauty therapy treatments. We appreciate your understanding and support as we strive to provide a comfortable and inclusive environment for all our visitors.

RUNNING LATE What if I’m late? Late arrivals may result in: Shortened appointments Cancellation Full charges applied CANCELLATIONS, RESCHEDULING & FEES Do you allow any free cancellations? Yes — one courtesy cancellation per client, per 12 months. The deposit is still retained If you rebook and attend your new appointment within 60 days, the retained deposit will be transferred once After this, all standard cancellation fees apply Standard Cancellation Policy (MYFACE Beauty Clinic) Cancellation notice is calculated to the exact time of your appointment, not calendar days. More than 72 hours’ notice Deposit is retained May be transferred once if rebooked and attended within 60 days 72–48 hours before appointment Deposit retained Additional charge so that up to 50% of the treatment price is paid 48–24 hours before appointment Deposit retained Additional charge so that 75% of the treatment price is paid Less than 24 hours / Same-day cancellation / No-show 100% of the treatment price charged No exceptions, waivers, or excuses accepted By booking, you authorise us to charge your card on file if fees apply. What if I’m unwell or have an emergency? We understand life happens — but our policies still apply. Running a small business means protecting our time, income, and diary. Thank you for respecting this. MICROBLADING – IMPORTANT Are microblading policies different? Yes. Microblading has stricter policies due to: Longer appointment times Extensive prep and admin Healing responsibility You will be sent additional microblading-specific policies and consent forms, which must be signed before treatment.

Yes, MY Face Beauty Clinic is active on social media. Feel free to take and share photos/videos – don’t forget to tag #MYFACE or #MYFACEBeautyClinic. Follow us on Instagram: MYFACE_BeautyClinic and Facebook: MYFACE Beauty Clinic.

A: MyFace Beauty Clinic operates from 9:00 AM to 7:30 PM on both Wednesday and Thursday. We strive to accommodate preferred times or specific slots whenever possible to suit our clients' schedules. To ensure you secure the most convenient time for your visit, especially for evening appointments, we recommend booking at least a month in advance. You can schedule your appointment by contacting us directly through our website or by calling our clinic. Indulge in the finest therapeutic experience where relaxation meets luxury at MyFace Beauty Clinic in Bracebridge Heath, Lincoln.

BOOKING WITH OTHER ARTISTS AT MYFACE How do I book with Mia (Lash & Brow) or Savanna (Nail Artist)? Currently, bookings with other artists are made directly via their social media pages by DM. MIA - lash/Brows / Savanna- Nail Artist Website booking integration is coming soon. Do MYFACE policies apply to other artists? No.However they are typically the same to my own. Each artist: Is self-employed Has their own pricing, deposits, policies, and cancellation terms MYFACE Beauty Clinic is not responsible for: Their bookings Their payments Their cancellations Their treatment outcomes or disputes You agree to their individual policies when booking with them.

BEFORE YOUR APPOINTMENT What should I do before my treatment? General guidance: Arrive with clean skin where possible Avoid alcohol, caffeine, and intense exercise 24 hours before advanced treatments Avoid active skincare (retinol, acids) if advised Eat beforehand Microblading and advanced treatments include specific pre-care instructions, which must be followed.

What should I wear? Comfortable clothing Avoid tight collars or high necklines Dark clothing recommended for pigment or tint treatments

Can I bring someone with me? No. To maintain a calm, professional environment: Clients must attend alone Children are not permitted during appointments sometimes if confirmed prior we may allow, but due to salon size we aim to keep a calm comfortable environment.

AFTERCARE & RESULTS Is aftercare important? Yes — aftercare is essential. Failure to follow aftercare instructions may: Affect results Impact longevity Void top-ups or corrections

What if I don’t like my result? We consult thoroughly and work carefully. Adjustments may be part of the process Unrealistic expectations may be declined Clinically sound results are not grounds for refunds

FORMS, CONSENT & LEGAL Why do I have to fill in so many forms? Forms protect: You The practitioner The business Incomplete or inaccurate forms may result in cancellation.

Yes, MYFACE Beauty Clinic reserves the right to update policies at any time. The most current version will apply at the time of booking. Regarding reviews, we welcome honest feedback that reflects the treatment provided. Policy enforcement is not grounds for negative reviews, and abusive, defamatory, or false reviews may be disputed.

Brows, lashes, nails, and aesthetics are not “just” treatments. They involve: Skill Training Preparation Admin Cleaning Marketing Emotional labour Thank you for respecting our time, business, and boundaries.

There are several nearby parking options, including an affordable paid parking lot directly opposite the clinic and a close NCP parking. Please arrive with plenty of time to park and get to your appointment on time. Late fees may apply and could affect your treatment duration or cost, so always give yourself enough time.