FAQ

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs help site visitors find quick answers to common questions about your business, improving navigation and user experience. They also reduce the need for direct inquiries, saving time for both clients and the business.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

MY Face Beauty Clinic is located at 5 Fernleigh Avenue, Bracebridge Heath, Lincoln LN4 2QZ, UK. For more details or directions, please contact us directly or visit our website.

Please note if you are under 14 weeks pregnant, I will not be able to treat you. Please make me aware that you are pregnant prior to your treatment as I may need to modify or change your treatment to suit you and your baby’s needs & with your DR clarification.

MYFace Beauty Clinic Policies Cancellation Policy We kindly ask all clients to carefully read and understand the following cancellation policy. By booking an appointment, you agree to these terms and conditions, which are legally binding. Our Commitment to You At MYFace Beauty Clinic, we strive to provide excellent service and ensure that every client has a positive experience. To achieve this, we have implemented the following cancellation guidelines to manage appointments effectively and fairly for all clients and our team. Cancellation Guidelines Last-Minute Reservations We recommend booking appointments only when you are confident you can attend. If you cancel or reschedule, your deposit will be retained or charged per the terms outlined below. Cancellation Fees 72 Hours or More Notice: Cancellations made at least 72 hours before the scheduled appointment will allow the deposit to be transferred to your next booking. Refunds of deposits are not available. If a rescheduled appointment is not booked within 60 days, the deposit will be forfeited. 48-72 Hours Notice: If you cancel within 48 to 72 hours of your appointment, your deposit will be retained, and a cancellation fee equivalent to 25% of the full treatment price will be charged. Example: For a treatment costing £35 with a £15 deposit, the retained deposit will be subtracted from the amount owed, leaving a balance of £8.75 to be paid. 24-48 Hours Notice: Cancellations within 24 to 48 hours of the appointment will result in a 75% cancellation fee. The deposit will be retained and applied toward the total cancellation fee. Example: For a £35 treatment, with a £15 deposit, £15 will be retained, and an additional £11.25 will be charged. Same-Day Cancellations or No-Shows: Cancellations made on the day of the appointment or failure to attend without notice will incur a charge equivalent to 100% of the treatment price. Example: For a £35 treatment, the full £35 will be charged, with the deposit applied toward this amount. Late Arrivals If you arrive more than 15 minutes late for your appointment, the full treatment price will still apply, even if we are unable to proceed with the service. While we understand unforeseen circumstances such as traffic delays may occur, we encourage all clients to plan ample time for their journey to avoid disruptions. If your late arrival means there is insufficient time to complete the treatment, we reserve the right to turn you away, and the full treatment price will be charged. If we are able to proceed with the service despite your late arrival, we will do our best; however, the treatment may be shortened or adjusted as necessary. Please understand that late arrivals can impact other clients’ appointments, which we do not allow as it disrupts our schedule and the experience of other clients. Exception Policy Every client is entitled to one complimentary “free card” per calendar year, allowing for a cancellation without additional charges. However, the deposit will not be refunded but may be transferred to a new appointment if rescheduled within 60 days. Confirmation Requirement We require confirmation of your appointment on the day it is scheduled. Failure to confirm may result in your appointment being released to another client. Owner’s Right to Cancel As the business owner, I reserve the right to cancel or reschedule appointments for any reason, including on the day of the appointment. In such cases, deposits will not be refunded but may be transferred to the next available appointment. Why the Owner or Staff May Cancel While clients are required to pay cancellation fees for last-minute changes, MYFace Beauty Clinic reserves the right to cancel appointments at any time, including on the day of the appointment, for the following reasons: To maintain the highest standard of care, ensuring all services meet professional and safety requirements. Due to unforeseen circumstances, such as personal emergencies, health concerns, or operational disruptions. For the business’s needs, as it is my professional responsibility to balance time, income, and resources effectively. Why This Policy Exists Clients may feel it is unfair that cancellations by the business do not result in deposit refunds. However, the primary inconvenience to clients is their time, whereas cancellations from clients directly impact our income, staff scheduling, and business sustainability. This policy ensures fairness while recognizing the distinct differences in responsibilities. Direct Charges to Your Payment Method By booking an appointment, you consent to the use of your stored payment information for any applicable cancellation fees, late arrival charges, or no-show fees. MYFace Beauty Clinic reserves the right to charge your card automatically in accordance with this policy. Failure to settle outstanding fees may result in further action, including legal proceedings. Why These Policies Are in Place Fairness to All Clients: Missed or late cancellations impact other clients who could have taken those slots. This policy ensures availability for those in need. Respect for Our Team: Our team dedicates time and resources to each booking. Last-minute changes affect our ability to manage schedules effectively. Business Sustainability: Deposits and cancellation fees protect against revenue loss due to no-shows and last-minute cancellations, allowing us to continue providing high-quality services. Additional Legal Details By booking an appointment, you consent to these policies. Deposits are non-refundable under all circumstances. Charges will be made to the card on file, where applicable. Legal action may be pursued for unpaid cancellation fees. All payment details are securely stored and handled in compliance with data protection regulations. Deposits can only be transferred once. Subsequent cancellations will result in forfeiture. Refunds or fee waivers will only be considered for verified emergencies or critical situations at the sole discretion of MYFace Beauty Clinic management. Summary of Key Points Deposits are non-refundable. Ensure your availability before booking. Cancellation fees: 72+ hours: Deposit transferable, no fee. 48-72 hours: Deposit retained, 25% fee. 24-48 hours: Deposit retained, 75% fee. Same-day or no-shows: 100% fee charged. Late arrivals: Over 15 minutes late may result in rescheduling, shortened service, or full charge. Owner’s right to cancel: We reserve the right to cancel appointments for any reason without refunding deposits. Direct charge policy: Your payment method may be charged automatically for applicable fees. Free card: One cancellation per year without fee; deposit remains transferable. Package Deals Policy If a client books our package deals, they have 60 days to claim them. There are NO refunds. Please Note: Facial treatments must be booked for a different session slot to avoid skin irritation. If the booking requires two sessions (e.g., waxing and a facial in the same package), be aware these are not on the same date to avoid skin irritation. A separate date for the facial will have to be made within 60 days. If booking for individuals under 16, a parent needs to be present. Package deals are non-refundable at all. Please check our full policy directly on our website, as this is an added extra section for package deal bookings, but both need to be read as they are legally binding. Thank you for understanding and supporting our efforts to provide the best service possible. If you have any questions regarding this policy, please feel free to contact us directly.

Regular facials offer several benefits, including: Deep cleansing: Facials remove impurities, dead skin cells, and excess oil. Hydration: They nourish and hydrate the skin. Anti-aging effects: Facials can reduce fine lines and improve skin texture. Relaxation: Clients enjoy a soothing experience during facials.

Waxing at MY Face Beauty Clinic offers long-lasting results by removing hair from the root, leading to slower regrowth. Your skin will feel smoother after waxing, and compared to shaving, waxing causes less irritation and fewer razor bumps. Our professional waxing services ensure a comfortable and effective hair removal experience.

Wait: Allow your skin to breathe for a few hours after a facial. Choose light makeup: Opt for mineral-based or non-comedogenic products.

Yes, all products used at MY Face Beauty Clinic are cruelty-free. We also offer nearly all vegan options, including the Kaseo brand, ensuring ethical and high-quality treatments.

For treatments such as facials and waxing, we advise you to wear comfortable attire. Loose, breathable clothing is ideal. You can undress to your comfort level, and you will be covered with towels during treatments to ensure your privacy and comfort.

We do Offer Package Deals for special occasions, head over to our Package Deals Page to find out more.

Currently, MY Face Beauty Clinic only accepts female clients for beauty therapy treatments. We appreciate your understanding and support as we strive to provide a comfortable and inclusive environment for all our visitors.

If you arrive more than 15 minutes late for your appointment at MY Face Beauty Clinic, your treatment may be shortened or rescheduled, and full payment will still be required. We recommend planning your journey to ensure timely arrival and avoid any disruptions to your treatment and other clients' schedules.

Yes, MY Face Beauty Clinic is active on social media. Feel free to take and share photos/videos – don’t forget to tag #MYFACE or #MYFACEBeautyClinic. Follow us on Instagram: MYFACE_BeautyClinic and Facebook: MYFACE Beauty Clinic.

A: MyFace Beauty Clinic operates from 9:00 AM to 7:30 PM on both Wednesday and Thursday. We strive to accommodate preferred times or specific slots whenever possible to suit our clients' schedules. To ensure you secure the most convenient time for your visit, especially for evening appointments, we recommend booking at least a month in advance. You can schedule your appointment by contacting us directly through our website or by calling our clinic. Indulge in the finest therapeutic experience where relaxation meets luxury at MyFace Beauty Clinic in Bracebridge Heath, Lincoln.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.